Shipping Policy
At Liyana, we strive to ensure that your shopping experience is as seamless as possible. We are pleased to offer free shipping on all orders, no matter the size or value. Here's everything you need to know about our shipping process:
Free Shipping
We offer free standard shipping on all orders placed within the United Arab Emirates. No minimum purchase is required.
Processing Time
Orders are typically processed and shipped within 3-4 business days after your purchase is confirmed. Please note that during peak seasons or special promotions, processing may take an extra 1-2 business days.
Shipping Time
Standard shipping generally takes 2-3 business days depending on your location.
Shipping Methods
We use reliable carriers to ensure that your jewellery arrives safely and securely. Once your order has shipped, you will receive a tracking number to monitor your package.
Order Confirmation
After you place your order, you will receive a confirmation email with your order details. Once your order has shipped, you will receive another email with your tracking number and a link to track your shipment.
Lost or Damaged Items
We take every precaution to ensure that your jewellery is shipped safely. If your package is lost or damaged during transit, please contact our customer service team at +971 50 421 0089 immediately, and we will assist you in resolving the issue. Please retain the packaging and any damaged items for inspection.
Contact Us
If you have any questions regarding our shipping policy or need assistance with your order, please don't hesitate to reach out to us:
Phone: +971 50 421 0089
Email: info@liyanajewellery.ae
Thank you for choosing Liyana Jewellery. We are committed to delivering your jewellery with care and precision, ensuring a positive experience with every order.