FREQUENTLY ASKED QUESTIONS
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Yes, we have a retail store in Dubai where you can explore our exclusive natural diamond jewellery collection in person.
Our store is located at Shop 9, Building 9 Hind Plaza, Gold Souk, Deira, Dubai. Feel free to visit us during our business hours.
Our store is located at Shop 9, Building 9 Hind Plaza, Gold Souk, Deira, Dubai. Feel free to visit us during our business hours.
We specialize in exquisite natural diamond jewellery. Our collection includes engagement rings, necklaces, pendants, bracelets, earrings, and more, all crafted with the finest diamonds. Each piece is designed to showcase the brilliance and elegance of natural diamonds.
We cater to both individual customers and wholesale buyers. Whether you're looking for a stunning piece of jewellery for a special occasion or for daily wear or you're a retailer seeking high-quality diamond jewellery for your store, we provide options to suit every need.
Yes, we are a natural diamond jewellery manufacturer based in Dubai. All our jewellery designs, from custom pieces to finished products, are crafted in-house at our state-of-the-art manufacturing facility. This ensures excellent quality and quick turnaround.
We exclusively use natural diamonds in our jewellery, carefully selected for their superior quality and brilliance. Each diamond is ethically sourced and chosen based on its unique characteristics, ensuring it shines with exceptional beauty.
Yes, every diamond in our collection is certified by reputable third-party organizations, including IGI and SGL.This guarantees that you're receiving only the highest-quality diamonds for your jewellery.
No, we exclusively use 100% natural diamonds in our jewellery. All diamonds are ethically sourced and conflict-free, ensuring the highest standards of quality and integrity.
Yes, we offer a comprehensive custom jewellery design service in Dubai. Whether you're looking for a custom engagement ring or a personalized diamond necklace, we work closely with you to bring your vision to life. We also provide 3D CAD renderings for your approval before production begins.
Yes, we use advanced CAD design services to provide you with a 3D rendering of your custom diamond jewellery before manufacturing. This ensures the final piece aligns perfectly with your expectations.
Yes, we offer a stunning collection of diamond jewellery, including solitaire engagement rings, wedding bands, and luxury diamond earrings, exquisite necklace sets at our Dubai store. You can try them on and find the perfect piece that suits your style.
Yes, we have an in-house manufacturing facility that allows us to accommodate most customization requests. Please feel free to contact us with your specific requirements, and we will make the necessary adjustments.
The design process for custom jewellery usually takes around 2-4 weeks, depending on the complexity of the design and any specific requests. Once you approve the design, we begin crafting your piece, guaranteeing the perfection of every detail.
We craft our jewellery using high-quality 18 karat yellow gold, 18 karat white gold, and 18 karat rose gold. These metals are perfect for creating luxurious and durable pieces of diamond jewellery.
To help you find the perfect fit, we’ve created a Ring Size Guide. If you're still unsure, you can visit our Dubai jewellery store for personalized assistance.
Ordering is easy! You can browse our collection online and add items to your cart. Once you're ready to purchase, proceed to checkout, where you'll enter your payment and shipping details. If you need assistance with a custom diamond ring or any other piece, feel free to contact us for guidance.
Standard delivery takes 4-5 business days. Custom-designed pieces may take up to 10 days, depending on the complexity of the design.
Yes, if your order has not been dispatched, we can assist in making changes, including modifications to custom designs.
Our Customer Care Team will keep you updated on the status of your order. You’ll receive progress updates at every stage of production via WhatsApp. You can also contact us directly with any queries.
Yes, you can cancel your order within 24 hours of placement. For custom orders like engagement rings, please contact us for assistance.
Shipping within the UAE is completely free for all orders.
If you need to change your shipping address, please contact us immediately. We can update your address before shipment, but once the order is dispatched, changes may not be possible.
Yes! Once your order has been shipped, you will receive a tracking number via email. You can use this tracking number to monitor your shipment’s progress until it arrives.
All orders are fully insured during shipping. If your package arrives damaged, please contact us at +971 50 421 0089 with photos of the damage, and we will assist you immediately.
Your jewellery will be carefully packaged in an elegant, custom-designed box with our brand logo embossed. We prioritize both the protection of your jewellery and its presentation.
Yes, we offer special gift packaging options for your orders. Let us know how you'd like it wrapped, and we will ensure it’s beautifully presented for your special occasion.
Our Lifetime Cleaning & Inspection service provides free cleaning and detailed inspections to ensure your diamond jewellery remains in excellent condition for life.
Regular cleaning removes dirt, oils, and residues that can dull the sparkle of your diamond. Inspections allow us to check for loose stones, worn settings, or any damage, helping to maintain the integrity of your jewellery and avoid costly repairs later.
While appointments are not required, we recommend scheduling an appointment to ensure minimal wait times, especially if you're visiting during busy hours. However, we also welcome walk-ins whenever you’re ready for a cleaning.
If we find any damage or loose stones, we’ll advise you on the best course of action. In most cases, we can repair or re-set the stone on-site or provide an estimate for any necessary repairs. Our goal is to keep your jewellery in top condition and to make repairs as seamless as possible.
Yes, we offer complimentary resizing for any diamond rings purchased from Liyana. Some custom designs may have limitations, but we will inform you during the purchase process.
Yes, we offer free engraving services for most of our jewellery pieces, including rings, bracelets, and pendants. Whether you're looking to add a personal message, initials, or a meaningful date, our expert engravers can help you create a truly unique piece. There may be some design limitations, but we will inform you of any restrictions when you make your purchase.
At Liyana, we want you to be completely satisfied with your purchase. If you're not happy with your jewellery, we offer a 7-days return policy for most items. The jewellery must be unworn, in its original condition, and in the original packaging. Custom or personalized pieces are generally not eligible for return or exchange, unless there’s a defect or error on our part.
To return an item, please contact us within 7 days of receiving your order. We will provide you with a return authorization and instructions on how to send the item back. Once we receive the returned item, we’ll process your refund or exchange as quickly as possible.
Once we receive and inspect your returned item, we will process your refund within 5-7 business days. The refund will be issued to the original payment method used during the purchase. Please note that it may take additional time for the refund to appear in your account, depending on your payment provider.
We offer exchanges for items purchased online within 7 days of delivery. Custom or engraved items are not eligible for exchange unless damaged.
Custom-designed, personalized, or engraved pieces are generally not eligible for exchange unless there is a defect or error on our part. If the engraving or design isn’t as requested, please contact us immediately, and we’ll work with you to correct it.
Yes, in-store purchases are eligible for return or exchange according to the same policy as online orders. Please bring the item, along with the original receipt and packaging, to the store for processing.
Yes, we ask for a receipt or proof of purchase to process your return or exchange. If you purchased the item online, your order confirmation email will serve as proof of purchase.
We accept a variety of payment methods for your convenience, including:
Credit and Debit Cards (Visa, MasterCard)
Bank Transfers
ApplePay
Tabby Installment options for your convenience
No, our jewellery is subject to a standard 5% VAT in the UAE. However, if you're a tourist visiting the UAE, we can assist you with the VAT refund process.
From time to time, we offer special promotions and discounts. Be sure to sign up for our newsletter or follow us on social media to stay updated on exclusive offers.